Citizen Affairs Unit

Citizens Affairs Unit – College of Education for Women

About the Unit:
The Citizens Affairs Unit is an administrative unit that reports directly to the Dean of the College. It is responsible for receiving inquiries and suggestions from citizens, as well as addressing any issues they may face during their visits to the college. The unit aims to enhance communication between visitors and the college's departments, divisions, and administrative units, facilitating the completion of transactions as quickly as possible. This contributes to improving university performance and promoting the principle of transparency.

Objectives of the Citizens Affairs Unit:

1.    Strengthening trust between citizens and the College of Education for Women.

2.    Representing the college and the Dean in matters related to citizens.

3.    Providing the best services to visitors efficiently and promptly.

4.    Ensuring direct and continuous communication with relevant authorities to facilitate requests.

5.    Reflecting a civilized image in the academic community and reinforcing the concept of institutional governance.

Responsibilities of the Citizens Affairs Unit:

1.    Receiving visitors, listening to their inquiries and complaints, and referring their requests to the Dean for appropriate action.

2.    Receiving requests via the unit’s official email and forwarding them to the relevant departments within the college.

3.    Organizing and directly overseeing meetings with the Dean.

4.    Coordinating with academic departments, divisions, and administrative units regarding submitted requests.

5.    Informing citizens of the actions taken concerning their requests via email or phone.

6.    Preparing periodic statistics on the number of meetings conducted by the Dean and submitting them to the relevant university authorities.

7.    Raising awareness about the role of the Citizens Affairs Unit through advertisements, brochures, and seminars.

8.    Utilizing available digital platforms, such as the Citizens' E-Government System, to enable citizens to track their requests directly.

Request Submission Process:

1.    Citizens wishing to submit requests must complete the unit’s electronic form, ensuring that all details and supporting documents are attached.

2.    Once submitted, the request will be reviewed by the Dean, who will either schedule a meeting or forward it to the appropriate department for necessary action.

3.    The applicant will be contacted to inform them of the action taken regarding their request.

Electronic Form Link:
To access the electronic form for scheduling a meeting with the Dean, please click on the attached link…
                                                                            [Click here]

Contact Information:
For further inquiries, you may contact the Citizens Affairs Unit representative, Hind Abdul Jalil Ali, via email:
 citizens.edw@uoanbar.edu.iq
During official working hours, and your inquiries will be responded to as soon as possible.

Citizens Affairs Unit – College of Education for Women
This unit serves as the interface of the college for citizens, striving to achieve the highest level of service and effective communication between the academic community and visitors. It ensures fairness and transparency in handling requests, overcoming obstacles for visitors, and offering innovative solutions by leveraging modern technologies in service delivery.